Terms & conditions
Terms & conditions Studio Tokei
Article 1 - Introduction
Article 2 - Definitions
Article 3 - Acceptance of terms
Article 4 - Product information
Article 5 - Ordering process
Article 6 - Pricing & payment
Article 7 - Shipping & delivery
Article 8 - Returns & refunds
Article 9 - Return conditions
Article 10 - Warranty & authenticity
Article 11 - Liability
Article 12 - Intellectual property
Article 13 - Governing law
Article 14 - Changes to the terms
Article 15 - Contact information
Article 16 - Dispute resolution
Article 17 - Special conditions
Article 1 - Introduction
Welcome to Studio Tokei, where we specialize in vintage Japanese watches. These terms of sale govern your use of our website and the purchase of products from us. By purchasing from our website, you agree to these terms. Please read them carefully.
Article 2 - Definitions
- "We" / "Us" / "Our" refers to Studio Tokei, based in The Netherlands.
- "You" / "Your" refers to the customer or website user.
- "Product(s)" refers to the vintage watches available for sale on our website.
- "Website" refers to our webshop hosted on Shopify.
Article 3 - Acceptance of terms
By accessing and using our website, you agree to be bound by these terms of sale. If you do not agree, please refrain from using our services.
Article 4 - Product information
Our collection includes vintage Seiko and Citizen watches from the 1960s, 70s, and 80s. Each watch is 100% authentic, and we do not sell replicas or "Frankenwatches." Due to their vintage nature, our watches are categorized based on condition: Used, Good, Very Good, Excellent, Perfect, and Mint. We strive to provide accurate descriptions and high-quality images to reflect the watch's true condition. Note that vintage watches may exhibit signs of wear and are not new items.
Article 5 - Ordering process
To place an order, select your desired watch, add it to the cart, and proceed to checkout. You will be prompted to provide your personal information and select a payment method. After reviewing your order, finalize your purchase. Upon completion, you will receive an order confirmation via email.
Article 6 - Pricing & payment
Prices are listed in Euros (€) and include VAT for customers within the European Union (EU). For shipments outside the EU, VAT is not included, and additional import duties and taxes may apply. Prices are firm, except when using a valid discount code (only one discount code can be used per purchase).
We accept payments via iDeal, PayPal, Apple Pay, Google Pay, American Express, Maestro, Mastercard, VISA, Shop Pay, and Union Pay through Shopify Payments.
Article 7 - Shipping & delivery
We offer worldwide shipping using PostNL or DHL. Orders are processed within 24 hours (if ordered on Monday to Friday). Shipping fees and estimated delivery times are as follows:
- NL €5 (free on orders over €200) | Delivery: 1-2 days
- EUR1 €15 (free on orders over €300) | Delivery: 3-9 days
- EUR2 €20 (free on orders over €400) | Delivery: 3-9 days
- World €35 (free on orders over €500) | Delivery: Up to 15 days
Tracking information will be provided via email upon dispatch. For shipments outside the EU, customs clearance may cause delays, which are beyond our control.
Article 8 - Returns & refunds
If you are not satisfied with your purchase, you may return the item within 14 days of receipt. To initiate a return, please contact us at info@studiotokei.com with your order number. Returns are at your own cost and risk. We recommend obtaining proof of postage. For returns from outside the EU, please mark the parcel as "returned goods" to avoid additional charges.
Article 9 - Return conditions
- The item must be in its original, undamaged condition with no additional signs of use.
- Refunds will be processed within 2 working days of receiving the returned item.
- We will refund the cost of the item and any applicable shipping fees. Please note that paid taxes cannot be refunded.
Article 10 - Warranty & authenticity
Due to the age and often unknown service history of vintage watches, we do not offer a warranty or guarantee. However, we thoroughly inspect each watch and ensure it's in the best possible condition before listing it for sale. We therefore guarantee their authenticity.
Article 11 - Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. This includes any delays in delivery, loss of data, or loss of profit. Our total liability for any claim related to the purchase of products shall not exceed the total amount paid for the products in question.
Article 12 - Intellectual property
All content on our website, including images, text, and branding, is the property of Studio Tokei and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.
Article 13 - Governing law
These terms of sale are governed by the laws of The Netherlands. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts in The Netherlands.
Article 14 - Changes to the terms
We reserve the right to update these terms of sale at any time. Changes will be posted on this page, and your continued use of our website following any updates signifies your acceptance of the new terms.
Article 15 - Contact Information
L. Schlimbach doing business as Studio Tokei
Chamber of Commerce number: 75270331
VAT number: NL002226873B65
For any questions or concerns regarding these terms of sale, please contact us at info@studiotokei.com or mail us at:
Studio Tokei
Unit D4777
Keurenplein 41
1069CD Amsterdam
The Netherlands
Do not use this address for returning packages, as packages sent here will not be accepted.
Article 16 - Dispute resolution
In the event of a dispute, we encourage you to contact us directly to seek a resolution by mailing us at info@studiotokei.com. If a resolution cannot be reached, disputes will be resolved through mediation or arbitration in accordance with the laws of The Netherlands, even if the consumer lives abroad. The Vienna Sales Convention shall not apply.
Article 17 - Special conditions
We may offer special terms for limited edition items or promotional sales. These terms will be clearly stated on the product page and will override any conflicting terms listed here.